Shipping process
Normally, after receiving order information, we will process the order within 24 hours. Feedback to customers about payment and delivery. Delivery within 3-5 days from the date of placing the order. Or as agreed with the customer when ordering. However, the case of delivery is longer in force majeure situations as follows:

– Our staff cannot contact customers by phone.

– The shipping address you provided is incorrect or difficult to find.

– A sudden increase in the number of orders causes the processing of orders to be slow.

– The partner delivers the goods later than expected, causing the delivery to be delayed or the shipping partner to deliver the goods.

Transportation costs
Regarding the shipping fee, we use an external shipping service, so the shipping fee will be calculated according to the fees of the shipping units depending on the location and volume of the order, when contacting to confirm the order The customer will notify the specific fee to the customer.

Particularly, provincial customers need to buy in bulk or wholesale customers if they need to buy products. We will ask for the forwarding service of the shipping company and the fee will be calculated according to the fee of the shipping service provider or according to the contractual agreement between the two parties.

Customers who order from the 2nd time onwards will get completely free shipping.

DELIVERY POLICY AT ph.timanfashion.com